Delivering Quality of Service every time is the best guarantee that your service businesss will grow

Handheld devices make carrying out all aspects of field work efficient and secure. The evolution of PDAs and Smartphones has also meant that only one handheld device is needed now, replacing multiple peripheral devices .

Quality and Growth initiatives can both be delivered by Handyman.

Focus on Quality Initiatives:

  • Billing errors can be easily spotted, and measured
  • Greater accuracy in service management reporting/forecasting
  • Reduce deviations from customers´Service Level Agreement
  • Measurements of consistency across a customer´s multiple sites
  • Manage changes in price books via instant updates
  • Compare multi-site views of the customer´s service record
  • Automate response routines for faster service

Focus on Growth Initiatives:

  • Build performance bonuses into new customer contracts
  • Create more customized service agreements for individual customers
  • Increase the role of service management as a profit centre by offering outsourcing servcies

Read more about:

Cost Reduction benefits
Handyman delivers a key source of competitive advantage

Workflow benefits
Handyman leverages best practices to standardize tasks

Customer Satisfaction benefits
Handyman can help drive repeat business and influence customers perception of a brand

Delivering great service will change the culture of your company and delight your customers

Service managers sometimes say that they know how happy their customers are by the number of calls that they receive. No calls mean a satisfied customer since they aren´t calling to complain about poor service. This has almost become a de facto measure of customer service. The service manager often understands little about a customer except for the ones who pick up the phone. Equally, from the customer´s side, their service expectations , and what is a "reasonable" level of service are rarely based on the realities of running a technology service business.

The most effective way to bridge this gap is through a Service Level Agreement (SLA) which identifies the shared goals and objectives of the concerned parties.