Field service management in the utilities setcor (gas, electricity, water etc) can be particularly challenging due to the sheer size of deployments. Field technicians can receive and complete work requests using Handyman for scheduling, dispatching and capacity planning. Handyman can help field service technicians and their support staff to deal with the changeability of today´s field service delivery by enabling clients to handle both fixed and unplanned service commitments, reduce service delivery costs, synchronize call centre and field service operations and improve overall customer experience.

Examples of Handyman deployments in the Utilities sector

Sector experience

This is a sector of emerging importance for ePocket and a key area of focus . Existing customers in this sector are;

• Dorma Norge (Norway, pilot project completed, global rollout planned)
• ThyssenKrupp Rulletrapper AS (Norway)
• Port Innlandet AS (Norway)